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Account Cancellation Status

Highlighted
Level 1b

Hi there,

 

Would you able to check my cancellation status?

My Customer ID:XXXXXXX

 

So far I have:

 - Filled out the form

 - Called TPG Support

 - TPG Support told me, they have sent email to verify. (I checked my inbox, spam, junk, but could not find this email)

 - They told me to send email  (so I did that last week)

 

I'm just following up here because I think when TPG send me an email, it get lost somewhere.

 

Thank you

 

 

3 REPLIES 3
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Moderator

Hi @ShinN 

 

We regret to read that you've decided to terminate your service with us.

We've checked the account and can confirm that your request is in progress.

Please refer to the Email that was sent to you last 9 October 2020 for the cancellation date.

 

Stay safe,

BasilDV

Highlighted
Level 1b

Hi there,

 

Thank you for the update.

However, I did not receive any email from TPG during the last few month.

I have checked my inbox, spam box, junk box, everywhere.

 

I have updated my email address to my gmail account.

Would you able to send it again or forward the email to my new updated address?

 

Thank you

 

Highlighted
Moderator

Hi @ShinN,

 

Please confirm the e-mail address on file to ensure we have the correct details and we can request to re-send the email confirmation to proceed with the cancellation.

Here is how, How do I private message (PM) in the community

Regards,

 

 

 

Hi there,

 

Thank you for the update.

However, I did not receive any email from TPG during the last few month.

I have checked my inbox, spam box, junk box, everywhere.

 

I have updated my email address to my gmail account.

Would you able to send it again or forward the email to my new updated address?

 

Thank you