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Account Cancellation

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Level 1a
Hi

I see that a majority of posts on here relates to the time it takes to cancel an account, so I want to get in front of this before it gets out of hand.

I filled in a cancellation form online on the 7th April and have received the automated email saying you have acknowledged my request and a customer service staff will be in contact in 2 business days.

Accounting for Easter, its now 7 business days and I still have not been contacted.

The email also says I will be billed for next 30 days, if I do not get a response within these 30 days, I will be taking his matter further.

My Customer ID is 3265290.

1 REPLY 1
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Moderator

Hi martyho

 

 

My records indicate your request has been updated, We will advice you when request has been completed.

Thanks again