Account Cancellation

Level 2

I see that a majority of posts on here relates to the time it takes to cancel an account, so I want to get in front of this before it gets out of hand.

I filled in a cancellation form online on the 7th April and have received the automated email saying you have acknowledged my request and a customer service staff will be in contact in 2 business days.

Accounting for Easter, its now 7 business days and I still have not been contacted.

The email also says I will be billed for next 30 days, if I do not get a response within these 30 days, I will be taking his matter further.

My Customer ID is 3265290.


Hi martyho



My records indicate your request has been updated, We will advice you when request has been completed.

Thanks again