TPG Community

Get online support

Account Suspension / Cancellation

Highlighted
Level 1
Hi,
I wish to either cancel or suspend my current broadband account with TPG.
I have been awaiting installation for 3 weeks now since the approved installation date with no contact.
I have since needed to relocate due to Covid-19.
I have tried daily for the past 2 weeks to contact your support team via chat. With countless hours wasted waiting in line I have been given nothing but 3 closed chat screens from your support staff.
This is completely unacceptable and a gross case of negligence.
Please contact me ASAP otherwise I will be forced to contact a higher party.