Hi, I wish to either cancel or suspend my current broadband account with TPG. I have been awaiting installation for 3 weeks now since the approved installation date with no contact. I have since needed to relocate due to Covid-19. I have tried daily for the past 2 weeks to contact your support team via chat. With countless hours wasted waiting in line I have been given nothing but 3 closed chat screens from your support staff. This is completely unacceptable and a gross case of negligence. Please contact me ASAP otherwise I will be forced to contact a higher party.