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Cancel my FTTB service during COVID-19

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Level 1

I have been unable to reach TPG customer service after repeated attempts over last 2 weeks to get my FTTB service cancelled.

I've tried reaching out via email (customer_service@tpg.com.au), over the phone and via the chat repeatedly.

Not sure if the above email is being monitored by the customer support.

The lack of support from TPG has been extremely frustrating. Could someone please advise how to get in touch with them about this?
I don't want to be paying for a service that has been idle for over two weeks.