Account log in issues

[Rubiovens]

Everytime I try to log in to pay my bill it says to confirm to send a text to my number for a security code which I select and then it either says my account doesn’t have a number associated (which it does. I receive texts about my bills) or that there was an error and to try again later. This has been going on for months

[BasilDV]

Hi @Rubiovens

We'd like to look into it further and see what we can do to resolve this as soon as possible.

Shoot me a PM with your TPG username or customer ID number.

BasilDV

[Shane]

We got this. We coordinated this with our Accounts Team, expect them to contact you tomorrow between 10-12NN AEDST. Let us know how it will go. 

[aceracer]

I have the same issue. I can log in via the app but not through a browser.

[Shane]

Hi @aceracer

Could you shoot us a PM with your details also the screenshot of the error message when logging in via TPG app.

Regards,

I have the same issue. I can log in via the app but not through a browser.