Account log in issues

Rubiovens
Level 2
Everytime I try to log in to pay my bill it says to confirm to send a text to my number for a security code which I select and then it either says my account doesn’t have a number associated (which it does. I receive texts about my bills) or that there was an error and to try again later. This has been going on for months
4 REPLIES 4
BasilDV
Moderator

Hi @Rubiovens

 

We'd like to look into it further and see what we can do to resolve this as soon as possible.

 

Shoot me a PM with your TPG username or customer ID number.

 

BasilDV

Anonymous
Not applicable

We got this. We coordinated this with our Accounts Team, expect them to contact you tomorrow between 10-12NN AEDST. Let us know how it will go. 

aceracer
Level 3

I have the same issue. I can log in via the app but not through a browser.

Anonymous
Not applicable

Hi @aceracer

 

Could you shoot us a PM with your details also the screenshot of the error message when logging in via TPG app.

 

Regards,

 

I have the same issue. I can log in via the app but not through a browser.