Account log in

[_Hayley]

I have forgotten my account password so when I try to log in to recharge my mobile service I follow the prompts to reset my password but I hit a road block when it wants to send a code to a number I no longer have access to anymore so I cannot get the code.
I am unable to call customer service as I previously stated I have no credit.
Can anyone from tpg assist me in getting access in to my account?

[Ahra_G]

Hi @_Hayley,

If you have an existing TPG mobile service, you can use it to call our support hotline at 13 14 23. 

For our Mobile Team, here's their open hours: 

Accounts & Billing: 1300 993 019

Technical Support: 1300 997 273

Plan Change: 1300 995 152

Monday - Friday: 8am - 9pm

Weekends & Public Holidays: 9am - 9pm

You may also send in your TPG account details privately via message for assistance. 

Thanks! 

Ahra_G