Account transfer not done, credits in old account not applied

[swang001]

Hi there, when I joined my current TPG connection I requested to join using my old TPG account (username: xxxxx) as there was still credits in the account after I disconnected a connection last year.

However, this was not done and I was given a new account (username: xxxx). As the result the credits I had in the old account was not applied to my new account.

Could you please help with this?

Thank you

[Anonymous]

Hi @swang001 ,

Welcome to the community!

I was able to locate the account using the given details, I will raise this to our Account Specialists Team and have them contact you. Shoot me a private message with your best contact number and preferred time tomrorow.

How do I private message (PM) in the community 

Regards,

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@swang001 wrote:

Hi there, when I joined my current TPG connection I requested to join using my old TPG account (username: xxxx) as there was still credits in the account after I disconnected a connection last year.

However, this was not done and I was given a new account (username: xxxx). As the result the credits I had in the old account was not applied to my new account.

Could you please help with this?

Thank you

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