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After Registration, Installation Progress show TPG is processing payment for several day

Level 2


In 01 September, I have registrated a new account to install NBN service. After successful registraion, the installation Progress indicates TPG is processing payment for a week. I want to ask is there any problems for my payment. If there is no problems, I hope I can use my NBN service as soon as possible.



Hi @victoriawu0629 ,


Welcome to the community!


Installation of NBN service can take between 2 to 30 working days depending on the demand of NBN services in your area and the availability of the nbn™ technician to perform the installation. We're able to locate your account using your community details unfortunately there has been a problem processing your NBN application.

Our Account Specialists Team tried to contact you yesterday unfortunately no avail. Feel free to PM us your best contact number and preferred time, we'll have them contact you again.

In case you need a reference: How do I private message (PM) in the community


Let us know should you require further assistance.




Level 2

Hi there,


thanks for your updates,


As discussed on the phone, the bank account details are updated in your record. If possible, could you please help to process asap? Many thanks.


Also, I found my first name in your record is incorrect, I might accidentally type wrong one letter. Could you please help to change my first name from Suwam to Suwan in your record? 


Account number: xxxxx

User name: xxxxx

Account name: xxxx xx


Many thanks.



Hi @victoriawu0629,



Thanks for the details. We're able to locate your account using your given details. Based on the latest log on file, we've seen that your husband has been in contact with our Account Specialists Team.


To update your account details you need to send an email to Kindly include the information that you wish to update.


Let us know should you require further assistance.