Bad name after ident

[pbenneto]

Your account page is broken. I have tried multiple browsers, both regular and in incognito/private mode. I have been trying to get this fixed since November but I have been ignored by tpg_cs@tpg.com.au, forum_admin@tpg.com.au and by the customer reps on Whirlpool.

I have sent over 20 messages about this. My username is the same as my tpg name. I have already sent screenshots.

FIX IT!

[pbenneto]

Is this going to get fixed?

[Riezl]

Hi @pbenneto,

Welcome to the Community!

We have reviewed the account and have seen multiple emails reporting the same "My Account" page issue.

The concern has been raised to our Accounts and Technical Team, but we are yet to receive an update as to when this will be resolved.

Having said this, your case has been escalated to our Complaints Resolution Team. We will make a follow up with the Team and advise the case manager to contact you within 24 hours to discuss the progression of the case.

Rest assured that we will keep a close eye on this and will revert to you as soon as new updates become available.

[pbenneto]

I have already mailed screenshots to forum_admin and tpg_cs. I have already explained the problem over and over. My username here is the same as my tpg username, and I'm frustrated because every time I communicate with you I get asked the same questions over and over. NOVEMBER is when I first contacted you.

[pbenneto]

Go back through my emails and read about the problem. Do your job.

[Riezl]

Apologies, @pbenneto,

Follow up has been made and the Complaints Resolution Case Manager will contact you via phone call or email to further discuss the matter.

If you have a preferred contact details, please send it via private message. Thank you.

[pbenneto]

And now I can't access my account at all to change my cc details as the card has expired.

[pbenneto]

And now I can't access my account at all to change my cc details as the card has expired.

[Riezl]

Hi @pbenneto, thanks for letting us know.

We will chase this matter with our Complaints Resolution Team and we'd like to have an account specialist contact you to help with updating your payment details.

Are you able to PM us your best contact number and available time to receive a call?

[Erika]

Good day @pbenneto! 

Just doing a follow-up regarding the concerns raised to us. 

Please let us know your best contact time and number via PM and we'll arrange this for you. 

Cheers,