Hi mylene14 ,
Welcome to the TPG Community!
I will ask one of our Account specialists to contact you back as soon as possible to restrict your current method of payment. May we ask for your best contact number and preferred time via private message?
Alternatively, you may contact our Customer Service Team at 13 14 23 (option 3 +1):
Monday – Friday 8am - 9pm
Saturday – Sunday 9am - 6pm
Public Holidays 9am – 6pm
In the future if you are going to use Credit Card please click here: Video: Updating your credit card details