We have managed to locate an account using your community details and we can see that you have been in touch with our accounts team via email.
As advised, we are processing the refund in batches, but it will be processed anytime soon. Nevertheless, we'll make another follow up and keep you posted on the progress.
Furthermore, we have escalated the issue to our Complaints Resolution Team and a case manager will be in touch via a phone call or email to further discuss the matter.
Should you have a preferred contact details, please send it via private message. Thank you.
Hi @beejandmags, we can see that our Complaints Resolution Team has been in touch via email and discussed the concerns raised.
Should you require any assistance, feel free to drop us a message. Thank you.