Bill discount

[Brandonbianca67]

Hi,
I had no service due to damaged line. It was a week before tpg was able to get an nbn technician to come out and rectify.
Am i expected to pay for a full month of my internet despite not having any internet available?
I missed out on 1/4 of my usage time so surely there would be compensation offered.
Thanks

[Anonymous]

Hi @Brandonbianca67 ,

Thanks for raising this to us, we'd love to help see the status of the escalated fault and request this to our Engineering Team. To better understand the situation, shoot me a private message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community 

Regards,

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@Brandonbianca67 wrote:
Hi,
I had no service due to damaged line. It was a week before tpg was able to get an nbn technician to come out and rectify.
Am i expected to pay for a full month of my internet despite not having any internet available?
I missed out on 1/4 of my usage time so surely there would be compensation offered.
Thanks

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