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Billing adjustment

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vot Level 1c
Level 1c

Hi,

 

After having ongoing connection with my NBN service which lasted for over a month. Communication during the issue was good, I was promised that a billing adjustment will be reviewed once the issue is resolved.

My ticket has now been closed with no billing adjustment.

I have to raised a new ticket requesting for a billing adjusment, and been calling back to the service desk many times. Every time when i call back I was promised to be called back from the engineering team. It now has been more than 2 weeks, no one have called me back.

TPG can you help me out here? This is very poor customer service !!!!

 

Regards,

 

vot

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @vot,

 

I can confirm that the billing adjustment will be applied once the current billing cycle has ended.

 

Cheers!

BasilDV

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8 REPLIES 8
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Moderator

Hi @vot,

 

This is definitely something we can help you with.

 

We tried to locate your account using your community details to no avail.

 

Please send me a PM with your TPG username or customer ID number.

 

Regards,

BasilDV

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vot Level 1c
Level 1c

Hi BasilDV,

 

I have send you the requested details.

Please assist.

 

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Moderator

Pm received. Thank you @vot

 

We'll chase this with our Engineering team and will provide you with the updates once available.

 

Regards,

BasilDV

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Moderator

Hi @vot

 

I've sent you a PM.

 

Should you require further assistance, please let me know.

 

Regards,

BasilDV

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vot Level 1c
Level 1c

Hi BasilDV,

Thank you for looking into this, I've got a text sms yesterday advising that my case is being reviewed.

I hope that this matter will be resolved soon.

Thanks.

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Moderator

Hi @vot,

 

We'll chase this with our Engineering Team and request for urgent feedback tomorrow.

 

Cheers !

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vot Level 1c
Level 1c

Hi Shane,

 

I should have been clearer in my respsone. BasilDV have PM'ed me and a billing adjustment decision has been made, it will start sometime later this month.

I'm currently waiting to see if the billing adjustment will come into effect as mentioned.

Highlighted
Moderator

Hi @vot,

 

I can confirm that the billing adjustment will be applied once the current billing cycle has ended.

 

Cheers!

BasilDV

View solution in original post