TPG billing really creep me, I just received an statement showing a $10 shipping fee charged 28-06-2018.
What is this shipping fee? Your billing really creep me.
What are you sending to me when I haven't ordered anything?
About 2 weeks ago your technician made the wrong diagnosis & blame my modem for my internet issue. So I place an order for FREE modem with a 6 months contract which need approval before it can proceed. The next day I rang & been told by your customer service that it has not been approved & I immediately request to cancel the order. I even confirm with your customer service that there is no change to my account and that order will not proceed.
So why the $10 shipping fees? Your technician not only given me headache for mis-diagnosis of the internet problem, and now you are charging me for shipping fees when I did not order anything at all.
Get your act together, and don't simply charge without customer knowledge.
Hope you can contact me to sort out this matter.
I understand that you've discussed the matter about the $10 charge with our Customer service team and they have already requested the reversal of the said charge. They will provide you a feedback on Monday regarding this.
We've sent them a reminder of this and we will keep an eye on it to make sure that call will be made.
The deduction was taken from my Credit Card.
Could you please request the refund to be returned to the same credit card.
I do not wish the refund to my TPG account but to be refunded to the same credit card they have taken the monies from; return it back to the source TPG has taken it from (as per refund policy in Australia).
After all TPG charged full monthly internet fees on my credit card, I don't see any reason for the refund to be against my TPG account and I have to pay the $10 out of my own pocket towards the credit card.