Billing period

[jhutchins24]

I usually get directed debited every month on the 10th, but it never came through… is this an error? Or will I expect on the 16th?
The billing period says until the 16th and always has but I usually get direct debited on the 10th.

Can I get some clarity as to why this is? Just want to make sure it won’t over charge me or anything

[BasilDV]

Hi @jhutchins24

We'd like to check on the status of the payment on the account and make sure that there's no issue with it.

Shoot me a PM with your TPG username or customer ID number.

BasilDV