Billing

adslpstl
Level 2

xxxxx is my user name

I trialed the wireless plan but canceled on the last day. Unfortunately, TPG also canceled my NBN on the same day.  I was on the 59.99 plan.  Now I am getting overcharged... Normally I would get charged on the eighth of the month. It has been a hassle dealing with TPG ever since this happened. I don't get callbacks.

On Dec 2 I was charged 49.99  for the wireless plan then on Dec 13 the 49.99 was refunded, then on Dec 23 I was charged 63.66.  Not sure where that number comes from nor how I was charged this on a different account. ( two separate bank accounts! )

 

Please advise & thank you.

 

xxx xxx xxx

Mick

 

1 REPLY 1
Shane
Moderator

Hey @adslpstl,

 

Thanks for raising this to us, we'd love to help raise this to our Account Specialists Team for handling and investigation. 

 

Send me a Private Message with your account details (Customer ID/Username) together with the address on file also include your best contact number and preferred time.

 

How do I private message (PM) in the community

 

Regards,

 

 

xxxxx is my user name

I trialed the wireless plan but canceled on the last day. Unfortunately, TPG also canceled my NBN on the same day.  I was on the 59.99 plan.  Now I am getting overcharged... Normally I would get charged on the eighth of the month. It has been a hassle dealing with TPG ever since this happened. I don't get callbacks.

On Dec 2 I was charged 49.99  for the wireless plan then on Dec 13 the 49.99 was refunded, then on Dec 23 I was charged 63.66.  Not sure where that number comes from nor how I was charged this on a different account. ( two separate bank accounts! )

 

Please advise & thank you.

 

xxx xxx xxx

Mick