Bundle nbn + mobile discount

[Sia578]

Hi there. I have mobile and nbn accounts with TPG. Was meant to get discount on my mobile billing. It was applied to my account for 3 months ($20/month) but for unknown reason the billing period I was charged $25 ($5 extra). Tried a few times to sort this out by calling TPG with no luck. Can you help out?

[Ahra_G]

Hi @Sia578,

Let's go ahead and have a look at the charge. 

Please send your Customer ID or TPG mobile number via private message so we can locate your account and raise to the relevant team who can help. 

Thanks! 

Ahra_G

Hi there. I have mobile and nbn accounts with TPG. Was meant to get discount on my mobile billing. It was applied to my account for 3 months ($20/month) but for unknown reason the billing period I was charged $25 ($5 extra). Tried a few times to sort this out by calling TPG with no luck. Can you help out?