COULD NOT MAKE ANY CALL OR SEND TEXTS

[0405012630]

Hi,

When I tried to make a call, I'm having the message saying "Your account is about to expire, contact customer support". I tried calling customer support MULTIPLE TIMES BUT NO ONE ANSWERED OR LIFTED MY CALL. I WAITED FOR HOW MANY MINUTES AND ENDED UP WITH NOTHING. Can anyone please assist me as I need to make calls and send texts.

Thank you.

[Anonymous]

Hi @0405012630 ,

Welcome to the community!

We're sad to know that you're having issue with the Mobile service. We did an article that you may find helpful, this will guide you a basic troubleshooting for Call and SMS issue.

Please see links below.

• Having trouble sending SMS? 
• Troubleshooting issues with Incoming/Outgoing Calls on TPG Mobile 

Let us know how it will go.

Cheers!