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COULD NOT MAKE ANY CALL OR SEND TEXTS

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Level 1

Hi,

 

When I tried to make a call, I'm having the message saying "Your account is about to expire, contact customer support". I tried calling customer support MULTIPLE TIMES BUT NO ONE ANSWERED OR LIFTED MY CALL. I WAITED FOR HOW MANY MINUTES AND ENDED UP WITH NOTHING. Can anyone please assist me as I need to make calls and send texts.

 

Thank you.

1 REPLY 1
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Moderator

Hi @0405012630 ,

 

Welcome to the community!

 

We're sad to know that you're having issue with the Mobile service. We did an article that you may find helpful, this will guide you a basic troubleshooting for Call and SMS issue.

 

Please see links below.

Let us know how it will go.

 

Cheers!