Can't access my account overseas because not able to receive code

[rosechung1]

I have seen this problem but no solution. I need to access my account and still cant receive the code even after activating the roaming.

[Anonymous]

Hi @rosechung1, 

Thanks for reaching out to us. Please message us your TPG mobile number, so we can check if the roaming is enabled.

How do I private message (PM) in the community

Regards, 
Angeli

[rosechung1]

0414453647

[Anonymous]

Hi @rosechung1, 

Thank you. Kindly also reply with the details below, so as to confirm your identity as the account holder of the TPG service. 

Full name:
Date of birth:
Email address:
Are you the account holder?

Thanks!

[rosechung1]

Is this a save site to provide my details? Or public community forum?

[Anonymous]

Hi @rosechung1,

Yes, this is the official community forum of TPG telecom. Send us your details to better understand the situation.

Regards,

Is this a save site to provide my details? Or public community forum?

[rosechung1]

Full name: Rosemary Chung
Date of birth: (not confident to provide for security purposes) can I send you email instead
Email address: rosemary.ting@yahoo.com.au
Are you the account holder? Yes

[Anonymous]

Hi @rosechung1,

You may activate the international roaming by filling out the form at https://vha.secure.force.com/ConfirmIdentityRequest?brand=TPG.

Please specify that you need to activate the International Roaming Service.

Note: You will be required to send a valid Australian Government ID plus a selfie to validate the request.

You may reply to this message with the reference number once it is done so we can chase this with our Privacy Team to prioritise the request.

Regards,

Full name: Rosemary Chung
Date of birth: (not confident to provide for security purposes) can I send you email instead
Email address: rosemary.ting@yahoo.com.au
Are you the account holder? Yes
 

[rosechung1]

I have done that earlier and was advised that my roaming was activated already but I still cant get sms code

[Anonymous]

Hi @rosechung1,

Since the International roaming is already activate it should be working lets try this troubleshooting steps below.

• Restart handset
• Do SMS Loop  Send SMS to your own number
• Check if this only happen to 1 provider.

Let us know how it will go. 

I have done that earlier and was advised that my roaming was activated already but I still cant get sms code