Can't edit payment information as it won't allow me

[el64767]

I have a new bank card and I'm trying to update my payment method as I've been asked to by TPG however editing payment method is grayed out and it won't let me do it. It also won't let me 'make a payment' as it says payment in process despite the payment declining as I have a new card. 

[Aubrey]

Hi @el64767, send us a private message with your customer ID or username and let's have a look into your account.

Thanks,

Aubrey