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Cancel MY TPG Service

Level 1

Hi TPG

I called TPG weeks ago to cancel my service, was that service will be cancelled

Weeks later found TPG still billing charges, called TPG again, told i was given wrong advise, now advised to send e-mail to cancel@tpgtelecom.com.au

Have discovered today that this e-mail does not exist

So how does one go about getting a TPG service cancelled?

cheers

1 REPLY 1
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Moderator

Hi @gibbo

 

Welcome to the Community!

 

Using your community details, I was able to check your account. Our records show that you've already spoken to our Accounts team yesterday regarding your request to cancel your TPG account. Also, I  can see that you were able to successfully send an email already.

 

I have already notified our Escalations Team to contact you before 4PM NSW today.

 

Regards,