Cancel NBN Plan

Level 1b
Hey I was wanting to cancel my nbn no lock-in contract, how do I do that?

Hi @naomiyip, we are saddened to know that you'd like to cancel the service. We have located the account using your community details and we can see that your concern has been raised to our Escalations Team.


You will be contacted by the assigned escalation officer via email or phone call to discuss the matter.


Should you have further queries, feel free to message us.

Level 1a



I would also like to cancel my NBN plan could you send me the details, please?



Level 1
Level 1
I would also like to cancel my plan.

I understand your call centres are ** and there is only email reply. Have emailed and no reply in over 4 days.
Please cancel my plan ASAP.
Level 1c

I would also like to cancel my NBN50 plan please?