I would also like to cancel my NBN50 plan please? ... View more

G'day Shane,   My TPG ID is XXXXX but for my address you can email me at XXXXX Cheers ... View more

G'day Shane, All devices experience the internet connection dropouts (Tablets, Smartphones, PC's, Media Server, etc). I have tried different modems and get the same internet connection dropouts. Dropouts will generally last at minimum 20-30mins and at least 5-10 times a day. EVERYDAY. Yes, TPG offered me to go to a lower speed plan but the next speed plan was NBN12 which I was not happy to change to. If TPG had have kept the NBN25 plan that was available initially I would have considered. Luckily I have a very good mobile phone data plan that I can rely on so I don't need to see my daughter's bottom lip for too long when her Peppa Pig episode suddenly gets the spinning wheel of internet death. I've realised from last time there's nothing much TPG can do about mine and other's dropouts other than fire a rocket up NBN Co's proverbial but this seems to fall on deaf ears as it appears to me that NBN Co are a law unto them themselves. Cheers! ... View more

Same here, I got "connected" 15 months and still have regular dropouts (FTTN about 900m from the Node). Most of my dropouts occur during peak usage times, every morning at 7am within +/- 5mins I can almost guarantee the connection will dropout and same again in the evening as people get home from their day. It'll dropout when its raining, when it's too hot, when it's too cold, if a kookaburra laughs. I tried to lodge complaints in the 1st 3 months and had the local TPG Technician (he was very, very good I have to say) out twice who found a few faults that the NBN Technician (who was not very good) made when installing the connection. None of which had any impact on the dropouts or speed. I'm on NBN50 and I barely see speed test results above 24Mbps. The modem supplied was a cheap Archer model that wouldn't allow communication between WiFi and LAN devices and also had ports that wouldn't open despite having enabled them in the Web Interface! Complaining about dropouts never yeilded results but complaining about speed made the TPG Customer Service jump! So after making constant complaints about the slow speed the NBN actually rang me and told me they'd measured my download speed and clocked it at an average 33Mbps which was above the minimum standard as set by the big wigs and so case closed and please don't bother again. So they're saying that supplying a product at only 66% is perfectly acceptable? Just imagine how the other parts of our lives would be like only receiving 2/3rds of the products/services we buy? "Daddy? Why does my teddy bear look different?", "Because it has no head darling?". "Why Daddy?", "Because some big wig decided you don't need a teddy bear that is 100% because all you're going to do with it is play games and talk with it, the big wigs have their heads stuck up their own 'proverbials'. Maybe that's where teddy's head is!?"... Child turns teddy bear over and spreads its legs. "Facepalm!" Seriously though I don't blame TPG for my internet connection issues but they are not blameless. They are NBN's customer and should behave as such. NBN Co. is a utility service that should have backup plans should some of their services fail but that's never going to happen when 66% is good enough.   That's my rant about my NBN connection, sorry for sharing and boring you if you've read this far. ... View more