TPG Community

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Cancel account

Level 1b

Customer ID xxxxxxx


We've been put on hold multiple times so can't cancel by phone.


As we are not moving to the NBN, and will be using mobile data instead, please cancel the following services.


ADSL2+ Account xx xxxx xxxxxx, Phillip, currently paid to 25 March 2019. Bundled home phone (02) xxxx xxxx - Current Prepayment balance: $6.01


Mobile 0433 xxxx xxx, currently paid to 6 April 2019 - Current Prepayment balance: $19.93


Mobile 0415 xxx xxx, currently ported out on 21 March 2019 - Current Prepayment balance has been deleted, but needs to be refunded


Hi @Chris5


We are sad to know that you have decided to cancel your service with us. We are able to locate your account using your given details and based on the latest log on file. You have been in contact with one of our Account Specialists and advised about the 30 days notice.


Let us know should you require further assistance.



Level 1b

Thanks, Shane. It took ages to get through, and had to speak to 4 different people to be able to cancel the account. It should have been much simpler!


We have 3 prepayment balances - $6.01 on home phone 6101 xxxx; $19.95 on 0433 xxxx xxx; and $16.65 on 0415 xxx xxx. These need to be refunded.


W've been charged $22 - $11 for each porting. Can you point me towards where it shows these charges? We've been customers since November 2011 - I think that's a bit much to charge long-term customers.


Thanks, Chris


You're welcome, @Chris5.

I apologise for the incorrect response


We'd like to arrange a call from one of our Mobile Specialists to discuss details of the mobile prepayment and port out fee. Feel free to PM me your best contact number and preferred time today.

In case you need a reference: How do I private message (PM) in the community



Level 1b

Hi Shane, I think you've given me the wrong reply


Hi Shane, I think you've given me the wrong reply

Hi @Christ5. I have updated my post. Smiley Happy