Welcome to TPG Community!
We have located an account using your community details.
We apologise for the inconvenience this is causing you and we'd like to help get to the bottom of this.
We have escalated the issue to our Complaints Resolution Team and a case manager will be in touch via email or a phone call on Monday, 25/March/2019 to further discuss the matter.
Should you have a preferred contact number and email address, please send it via PM. Thank you.
One of our Case Managers has tried contacting you via phone call today to no avail.
The officer has sent you an email instead today in which you can directly send a reply to should you have further queries or has concerns you wish to raise.