I have sat on hold 3 times today trying to get an answer as to why my internet is not working. It was working up until 9am and now nothing. My account is not in arrears, there are no outages in my area. I would like this rectified as I work from home and will start billing TPG if I am unable to connect ASAP. I cannot afford anymore downtime due to your incompetence. ... View more

I’ll just preface this post by letting you know that 5 separate complaints have been lodged with the TIO in relation to this issue. I would like an explanation for your blatant and clear disregard of the Telecommunications Act. I have ported out 5 mobile numbers from your service, and I understand (although vehemently disagree with the reasoning) an $11 charge per number ported for some numpty in a foreign country to spend all that time pressing the enter button, so that I may do what I like with my own numbers, BUT, what I would like a clear and concise response for is: Why do you think it is perfectly legal to charge as a prepaid service then, keep The unused charges (in this case, the whole month) and then have the audacity to charge a port out fee on top of that? This is corporate greed at its finest. As I have already submitted numerous complaints to the ombudsman, in relation to this matter, i am hereby demanding a refund in full for any and all unused charges on my account prorated daily. ... View more