Contract on account .

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Level 1
New account has been put on a contract, no one asked me if I wanted it that way, because I don't, and the old account wasn't on one. How can get this off a contract? I pay money so I wasn't on one, why am I on a contract?
3 REPLIES 3
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Moderator

Hi @Colleenschier

 

We are able to locate your account using your community details. Based on our investigation, we can see that you signed up with one of our Dealers and you should have provided an option to sign up with 18 month contract or pay for setup fee of $99.95.

We'd like to arrange a call from one of our Account Specialists to discuss options for you. Feel free to PM us your best contact number and preferred time today.

 

In case you need a reference:

 

How do I private message (PM) in the community

 

Regards,

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Moderator

Thanks for sending me your details, @Colleenschier.

We'll arrange one of our Account Specialists to call you within the day. Make sure to keep your mobile phone available for the call. Let us know how it will go.

Cheers!

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Moderator

Hi @Colleenschier,

 

Based on the latest log on file you have been in contact with our Account Specialists Team and advised about the Contract of your Account. Let us know should you require further assistance.

 

Cheers!