Cancel internet service

[hericoff]

I called tpg to cancel my internet service.

I ended conversation with tpg staff said he will send email about cancellation information and stuffs.

I am still waiting for the cancellation email. Should I keep waiting like this?

Should TPG send our conversation email at least? 

[Ahra_G]

Hi @hericoff, 

How long ago was your request? Typically, after the phone request, you should receive an email within 24-48hrs. Make sure to also check your spam/junk folder. 

Otherwise, let us have your TPG customer ID/username via private message so we can have a look at your request. 

-Ahra_G