l sent an email around two days ago requesting cancellation of my home phone and ADSL2+ service.
I haven't received a reply yet and its been over 24 hours (the email response said you would aim to get back to me within 24 hours).
Welcome to TPG Community!
We've edited your post with your customer ID number as it may compromise your personal/account security.
We've chased this with our Accounts team and have them to contact you within the day to provide updates with the request.