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Cancel my ADSL2+ and home phone plan

ljrl
Level 2
Level 2
‎02-07-2019 10:34 PM

Hi TPG,

 

I want to cancel my ADSL2+ and home phone bundle. My client number is xxxxxxx.

 

I am 100% certain for my decision, since I am currently working oversea. However I do need to keep all my mobile number so please only cancel my ADSL2+ and home phone.

 

I will not be able to answer any phone call, please use email as provided.

 

thank you

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2 REPLIES 2
Riezl
Moderator Moderator
Moderator
‎03-07-2019 10:31 AM

Hi @ljrl, we have located the account using the details you have provided. We have raised this to our Accounts Team and a specialist will contact you on the email address we have on file to further discuss the matter. 

 

Let us know should you have further queries. Thank you.

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Will
Moderator Moderator
Moderator
‎03-07-2019 09:48 PM

Hi @ljrl,

 

I can see that you have already responded to the email sent to you by our Escalations Team. Please wait 24-48 hours for the confirmation of your request.

 

Regards,

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