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Cancel my ADSL2+ and home phone plan

Level 1



I want to cancel my ADSL2+ and home phone bundle. My client number is xxxxxxx.


I am 100% certain for my decision, since I am currently working oversea. However I do need to keep all my mobile number so please only cancel my ADSL2+ and home phone.


I will not be able to answer any phone call, please use email as provided.


thank you


Hi @ljrl, we have located the account using the details you have provided. We have raised this to our Accounts Team and a specialist will contact you on the email address we have on file to further discuss the matter. 


Let us know should you have further queries. Thank you.


Hi @ljrl,


I can see that you have already responded to the email sent to you by our Escalations Team. Please wait 24-48 hours for the confirmation of your request.