Cancel my FTTB service

Level 2

1. I moved out of the residence 3 months ago and applied to cancel the service on the TPG MY account website. After that, I called customer service but asked me to send an email every time.

2. I sent a lot of emails, but always told me that something went wrong
3. I have been charged for many months, and I don’t want to hear that it’s useless to ask me to submit various applications.
The picture is the email I sent and the reply I received


Hi @mumu2000 


Thanks for raising this to our attention and we apologise for the inconvenience.

I received your PM and have raised this with our Accounts team for further assessment.


A case manager will be in touch with you via Phone call or Email for further discussion.


Stay safe.