I talked to the Billing department today to cancel my NBN internet account. I was told that I would receive an email to confirm cancellation. I have not received any email and my account still shows as the plan being active.
Please confirm my cancellation.
Hi freetzone815, you should receive an email confirmation within the next 1-2 business days.
If you need further help, you can send us a private message with your details like the customer ID or username and we'd be happy to take a look at your account.
Hi @drbob ,
We coordinated this with our accounts team you should receive a call from one of our accounts specialists within the day to discuss the cancellation procedure.
Hi, can you please advise if you did receive the confirmation email and how long did you have to wait on the call? Was it to 131423?