Cancel my account

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Level 1a

Hi, I would like my account 4068050 cancelled immediately.  We have had zero service on this account for months, noone returns calls or messages and the service has been pathetic.  Please confirm when cancelled.

3 REPLIES 3
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Level 1a

Hello,

I've just noticed that you tried to direct debit me and have been charged by my bank.  Please cancel the service and remove my direct debit details asap!

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Moderator

Hi @DavidG 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Moderator

Hi @DavidG 

 

We dont have any record of a formal cancellation request.

 

I have PMed you our cancellation process.

Once you have completed that, we will cancel the service. Once it is completed, we can then look in to any refund claims.

 

Regards,

David_M