Cancel my account

Level 2

Hi there
I spoke to one or your account representatives and advised them that I wanted to cancel my account. they proceeded to tell me I needed to email. Why could they not cancel this over the phone??? I have since emailed but no auto reply to say my email has been accepted?? Who else do I need to speak too? I have had no issue with this service up until now. Thanks Danni


Hi @Dannimadson, we are saddened to know that you have decided to cancel your TPG service.


We have located an account using your community details, but we'd like to make sure if we got the right one. Please PM us your TPG customer ID, username and complete address.


To send a PM, please refer to this link: How do I private message (PM) in the community