cancel account

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Level 1a

Hi,

 

I would like to cancel my account with TPG and judging by the hundreds of similar posts here, this is the way to do that.

Why no button in the TPG account? Why not link the community account to the TPG account?

6 REPLIES 6
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Moderator

Hi @nico

 

Welcome to the Community! 

 

This is just a small snapshot of our vast customer base and as you know, people are more likely to contact us when they need assistance. People come to us for help, but that doesn't mean every customer has these unfortunate negative experiences with us. 


We also appreciate your feedback. The account cancellation procedure is not posted publicly as there are information that needs to be discussed by our Account Specialists with the account holder. This is also for the security and privacy of the Account. 

I've managed to locate your account using your Community details however, if you are considering to cancel your account, kindly let us know of your best contact time & number via private message so we can organise a call back to be made from our Accounts Team. 

 

 

Regards,

Ahra_G

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Level 1a

Hi Ahra,

 

Thank you for the quick response. My experience with TPG has been excellent for the past three years. Great service, no fuss.

 

I was a bit grumpy because I searched the TPG website for how to terminate the service for over 20 minutes. A simple mention in the FAQ like 'If you want to terminate the service, please contact our team by [phone number] or [email address]" would have saved me some time. And you as well, judging by the numerous similar posts on this forum?

 

I will send you a PM with the requested details.

 

Cheers

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Level 1a

I also wish to cancel my TPG account. I have gone with another provider. Please advise on how to cancel.

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Moderator

Hi @bobt2062,

 

We are saddened that you'll discontinue your service with us.

 

We'll arrange a call from our Accounts team to discuss the process further.

 

Please send me a PM with your preferred time and best number to be contacted.

 

How to send a PM? Click here.

 

Regards,

BasilDV

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Level 1a

I don't wish to talk to anyone. You have my email address. Would you either contact me at that address, or tell me who to email.

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Moderator

This is noted, @bobt2062.

 

I'll advise our Accounts team to contact you via Email instead to discuss the process.

 

Regards,

BasilDV