I would like to cancel my ADSL2+ internet service due to no longer requiring it as I have moved and there is exisiting internet already. Please advise next steps to cancel this.
It's unfortunate that you're discontinuing your service with us. I can understand though the reason for doing so.
It appears that you have also contacted us via email regarding the same request. As noted in our reply, an Accounts specialist will contact you via phone on the mobile number we have on file. If you wish to provide a different contact number or a preferred time for the call back, please PM us with the details.
For your reference: How do I private message (PM) in the community
Thanks for the additional details. We'll have one of our Account Specialists contact you to clarify your account concern. Please let us know your best contact number and preferred time today.
The cancellation date was set on 7th of February. 30 day notice period applies, which is payable even if your Requested Date of Service Cancellation is earlier than 30 days.
If you wish to proceed with urgent cancellation, it is best to have one of our Account Specialists contact you to provide additional details.
We apologise for the confusion and misunderstanding. Our Account Specialists Team sent you an The Cancellation Confirmation of your account via email, it was sent 8th of January. Let us know your best contact number and preferred time so we can have them call you and discuss details of the 30-day notice.
If you're unable to receive the Cancellation Confirmation we'll have our Team re-send it. To ensure we have the correct e-mail address on file. Please PM us your e-mail address to ensure we have the correct details on file.