Hi @gaokail971164 ,
Welcome to the community!
We're sad to know that you're considering to cancel the service with us. We'd like to have one of our Account Specialists contact you to provide details. Let us know your account details (Username/Customer ID together with the address on file) including your best contact number and preferred time.
In case you need a reference: How do I private message (PM) in the community
Thanks for sending me your details. We raised this to one of our Account Specialists and advised them to contact you via email as per your request.
We've seen that they sent you an email in regards with your account concern. Let us know should you require further assistance.