Cancelling internet

Highlighted
Level 1a

Hi forum team,

I've gone with another provider for NBN and need to cancel my internet account with TPG

I've got a couple of mobile plans as well but want to keep those active, I just want to cancel the internet part

my forum details should match those on my account

best time for a call from accounts would be after 6.30pm on a weeknight if possible

1 REPLY 1
Highlighted
Moderator

Hi @gleach1 ,

 

Welcome to TPG Community!

 

We're sorry to hear that you are cancelling your service with us. We're able to retrieve your account using your community details and we'll be arranging a callback with one of our Account Specialists to assist you on this request.

 

We'll have you contacted on the mobile number that we have on file. If you have other queries or request that we can help you with, do not hesitate to let us know.

 

Best regards,

Angeli