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Cancel my service

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Level 2

How do I go about cancelling my service? I've tried calling to do this and all I get is someone transferring me and then I get hung up on. My account is kxxxxxxxx.

3 REPLIES 3
Moderator

Hi @kkk321kkk321,

 

We regret to hear that you've decided to cancel your TPG service.

 

I'll arrange a call from our Accounts team to discuss the process further.

 

Please shoot me a PM with your preferred time and best number to be contacted along with a brief message on why you want to cancel the service.

 

How to send a PM? Click here.

 

Kind regards,

BasilDV

Level 2
Okay thanks, I am waiting for your call.
Moderator

Hi @kkk321kkk321,

 

I understand that our Accounts team has been in touch and have discussed the process.

 

The request to cancel the account is already in progress and further updates will be given via E-mail.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV