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Cancel my service

Level 1a

Hi there,

I need to cancel my NBN service after the current Billing Period: Ends: 23 Jul 2019. We are going to move out a few days later, so please help me cancel ASAP. My username: XXXXXX.

Thanks

2 REPLIES 2
Moderator

Hi @zeyuwang33 

 

Welcome to the Community!

 

We regret to hear that you've decided to cancel your services with us. I can organize a call back from our Escalations Team to assist you with your request. Please send me a PM with your best contact number and preferred time for a call.

 

Can I confirm if there's an existing service to the new address you're moving into? Because we can actually request to have your current service relocated instead. Let me know if you're interested.

 

Regards,

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Moderator

Hi @zeyuwang33

 

Our records show that you were already contacted by our Escalations Team regarding your request. As discussed with you via phone, please send the email to finalize your request.

 

Regards,