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Cancel the tpg internet

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Level 1a
Hi,
I just want to cancel my TPG plan because i don’t need the WiFi connection in my house anymore.
Can anyone help me how can i do this?
thanks,
3 REPLIES 3
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Moderator

Hi @saltn

 

Welcome to the Community!

 

I'm sorry to learn that you wish to discontinue your current service with us. To assist with your concern, we can have our Escalations Team contact you. Can you send us a PM with the customer ID or username you want to cancel, best contact number and preferred time for a call?

 

For your reference: How do I private message (PM) in the community

 

Regards,

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Moderator

Hi @saltn

 

Thanks for providing the details via PM. As noted in our reply, please expect the call anytime before 8PM VIC today.

 

Regards,

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Moderator

Hi @saltn,

 

Our Escalations Team attempted to contact you, but they were unable to reach you. You may reply to the SMS they sent providing the time/date that you're amenable to receive their call.