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I need to cancel my ADSL2 + home phone bundle

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Level 2

I no longer need my ADSL2 + home phone bundle.


How do I cancel this service before 30 September, 2019 -- I am fully paid up until Oct 01, 2019.

 

I don't understand why there isn't an easy way to cancel from inside the My Acccount area.

 

6 REPLIES 6
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Moderator

Hi @BigAussieBNE 

 

We regret to hear that you've to discontinue the account with us.

 

We'd like to arrange a call from our Accounts team to discuss the process further.

 

Please shoot me a private message with your preferred time and best number to be contacted.

 

How to send a PM? Click here.

 

Regards,

BasilDV

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Moderator

Hi @BigAussieBNE, we'd like to make a follow up regarding your best contact number and most convenient time to receive a call.

 

We'll wait for your PM. Thank you.

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Level 2

Hi Riezl.

I have had an appointment with a client cancelled this morning so I am available now (9am Qld time) until 11:00am on mobile number 0412 7000 89.

 

My account is out of contract so I don't understand why TPG can't simply cancel the service. Account churn is a part of business.

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Moderator

It would be best to discuss the matter over the phone, thus we'll have an account specialist contact you between now and 11AM QLD time, @BigAussieBNE.

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Level 2

No problem.

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Moderator

Hi @BigAussieBNE, we can see that our Accounts Team has been in touch and addressed the concerns raised.

 

Should you need further assistance, please let us know. Thank you.