Level 2
I signed up weeks ago and have not received my connection package, I haven’t received the NCD, and not had my contact requests returned.
Please cancel my service and issue a refund.

We apologise for the inconvenience this issue has caused you and we are sorry to know that you'd like to cancel the service, @Ryan87 .


We have coordinated your concern to our Provisioning  Team. We can see that the case manager has been in touch and managed to have the NCD shipped today.


We have PM'd you the consignment details and you may track its delivery status here:


Once you receive the equipment, you can refer t0 New Connection Setup Help


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.