TPG Community

Ask, answer and talk about our products

New Connection Setup Help

Community Manager

This article will help you in setting up your new TPG service.

 

Before we start, you need to determine which TPG plan/service you signed up for. If you have NBN, it’s also important to know the type of technology used in your connection.

 

Please choose a link below.

 

 

 

 

 

 You've Determined: You don't know your type of Internet service

This section will help you determine which TPG broadband plan or product you are subscribed to.

 

The two simplest ways to find out which TPG service you are subscribed to are via My Account or from the emails you received from TPG.

 

Using My Account

1. Go to My Account

 

2. Enter your TPG Username and Password, then Sign In.

image.png

 

3. In the Account Management menu, click Plan & Contract Details.

image.png

 

4. This page displays the name of your current plan.

image.png

 

5. Click here to understand what your plan name means.

 

Using Email

Your TPG plan details can be found in the Service Activation email you received from TPG. Simply search for TPG service active in your email inbox to locate this email.

 

image.png

 

Once you have the plan name, click here to understand what your plan name means.

 

 

 

 You've Determined: Your plan name

 

Our plan names generally start with the type of service. Below are the different types of services:

 

If Your Plan Name starts with…

Type of service you have

‘NBN’

NBN

‘Home Bundle’ or ‘ADSL2+’

ADSL2+ Home Bundle

‘FTTB’

TPG Fibre to the Building

 

Once you know the type of service you have, select your service type below.

 

 

 

 

 

 

 You've Determined: You have an NBN service

 

With NBN plan, we also need to know the technology type used to supply your NBN service.

 

Your NBN technology type can be found in the Installation email we sent to you prior to your NBN service activation. Simply search for nbnorders@tpg.com.au nbn installation confirmed in your email inbox to find this email.

 

image.png

 

Once you've determined your NBN technology, select your technology type below.

 

 

 

 

 

 

 

 

 

 You've Determined: You know your type of Internet service

 

Please select your TPG Internet service type below.

 

 

 

 

 

 

 You've Determined: You have NBN

 

With NBN plan, you also need to know the technology type used to supply your NBN service. Please choose your NBN technology type below. If you're unsure, click here.

 

 

 

 

 

 

 

 

 

 You've Determined: You have an NBN FTTP service

 

Check out the step by step instructions to connect the NBN Fibre to the Premises (FTTP) equipment and cables in your home:

 

 

All TPG NBN modems have been pre-configured. You should not need to do anything to connect to the Internet once everything is connected and activated. The modem guide below is for cases where you need to access the manual settings in your modem such as to change your Wi-Fi password.

 

 

 

 

 You've Determined: You have an NBN FTTN service

 

Check out the step by step instructions to connect the NBN Fibre to the Node (FTTN) equipment and cables in your home:

 

 

All TPG NBN modems have been pre-configured. You should not need to do anything to connect to the Internet once everything is connected and activated. The modem guide below is for cases where you need to access the manual settings in your modem such as to change your Wi-Fi password.

 

 

 

 

  You've Determined: You have an NBN FTTB service

 

Check out the step by step instructions to connect the NBN Fibre to the Building (FTTB) equipment and cables in your home:

 

 

All TPG NBN modems have been pre-configured. You should not need to do anything to connect to the Internet once everything is connected and activated. The modem guide below is for cases where you need to access the manual settings in your modem such as to change your Wi-Fi password.

 

 

 

 

  You've Determined: You have an NBN FTTC service

 

Check out the step by step instructions to connect the NBN Fibre to the Curb (FTTC) equipment and cables in your home:

 

 

All TPG NBN modems have been pre-configured. You should not need to do anything to connect to the Internet once everything is connected and activated. The modem guide below is for cases where you need to access the manual settings in your modem such as to change your Wi-Fi password.

 

 

 

 

  You've Determined: You have an NBN HFC service

 

Check out the step by step instructions to connect the NBN Hybrid Fibre Coaxial (HFC) equipment and cables in your home:

 

 

All TPG NBN modems have been pre-configured. You should not need to do anything to connect to the Internet once everything is connected and activated. The modem guide below is for cases where you need to access the manual settings in your modem such as to change your Wi-Fi password.

 

 

 

 

  You've Determined: You have an NBN Fixed Wireless service

 

Check out the step by step instructions to connect the NBN Fixed Wireless equipment and cables in your home:

 

 

All TPG NBN modems have been pre-configured. You should not need to do anything to connect to the Internet once everything is connected and activated. The modem guide below is for cases where you need to access the manual settings in your modem such as to change your Wi-Fi password.

 

 

 

 

  You've Determined: You have an ADSL2+ Home Bundle service

 

Check out the step by step instructions to connect the ADSL2+ equipment and cables in your home:

 

 

All TPG ADSL2+ modems have been pre-configured. You should not need to do anything to connect to the Internet once everything is connected and activated. The modem guide below is for cases where you need to access the manual settings in your modem such as to change your Wi-Fi password.

 

 

 

 

  You've Determined: You have a TPG FTTB service

 

Check out the step by step instructions to connect the TPG Fibre to the Building (FTTB) equipment and cables in your home:

 

 

All TPG FTTB modems have been pre-configured. You should not need to do anything to connect to the Internet once everything is connected and activated. The modem guide below is for cases where you need to access the manual settings in your modem such as to change your Wi-Fi password.