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NBN Account Cancellation Request

Level 1a

Hi,

 

Please advise how I can cancel my NBN account.

 

2 REPLIES 2
Moderator

Hi @yjpj1004,

 

We regret to hear that you've decided to cancel the service.

 

We will notify our Accounts team to contact you using the details that we have on the account to discuss the process further.

 

If you have an updated phone number and preferred time to receive a call, please let us know via Private message.

 

How to send a PM? Click here.

 

Kind regards,

BasilDV

Moderator

Hi @yjpj1004,

 

We understand that our Accounts team has been in touch and discussed the process.

 

To proceed with the request, they've sent you an email with the instructions to finalise it.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV