Welcome to TPG Community!
We have located the account using your community details.
As per checking, NBN Co. has identified a network fault on 28/01/2019 07:28 AEDT that affected NBN HFC services in Mentone, VIC area. The issue has been resolved today,
29/01/2019 11:48 AEDT.
We have checked the status of your connection and it appears to be working for more than an hour now.
Should there be any issues, please let us know. Thank you.